Shipping & Returns

SHIPPING

All our pieces are thoughtfully made with attention to detail.
Orders are processed and dispatched within 10–12 business days from the date of order confirmation.

Please note that Saturdays, Sundays, and public holidays are considered non-working days and are not included in the processing timeline.

  • Delivery timelines may vary depending on location and courier availability.
  • Once your order is shipped, tracking details will be shared via email/WhatsApp.
  • We are not responsible for delays caused by unforeseen logistics issues, customs, or natural disruptions.
  • Please ensure all shipping details are accurate at the time of placing the order.
  • International shipping charges and customs duties (if applicable) may vary and are to be borne by the customer.

TRACKING

Tracking details will be shared via email once your order has been shipped.

Please ensure that your shipping address and contact details are accurate and complete to avoid any delivery delays or issues.

For any queries regarding your shipment, feel free to reach out to our support team.


PAYMENTS

We accept all major debit/credit cards, UPI, net banking, and digital wallets for domestic orders within India.

For international orders, we accept major credit cards and PayPal.Please note that international transactions may require activation by your bank in accordance with Reserve Bank of India guidelines.

All orders will be processed only after successful payment confirmation.


RETURNS & EXCHANGES

  • We offer exchanges only. Returns for refunds are not accepted.

  • In case of an approved exchange request, the customer is responsible for arranging and bearing the cost of shipping the product back to us.

  • Exchange requests must be raised within 7–10 days of receiving the order.

  • A complete unboxing video is mandatory as proof for any damaged, defective, incorrect or missing product claim. The video must be recorded continuously from the moment the package is unopened until the product is fully unboxed. Claims without a valid unboxing video may not be accepted.

  • Products must be unused, unworn, unwashed, and returned in their original packaging with all tags intact.

  • We do not provide monetary refunds under any circumstances.

  • Eligible return requests will be issued as store credit only, which can be redeemed on future purchases.

  • Store credit is valid for 6 months from the date of issuance and must be redeemed within this period. Any unused store credit will expire after 6 months and cannot be extended, transferred, or exchanged for cash. 

  • Store credits are non-transferable and cannot be exchanged for cash. 

  • Exchange requests are subject to product availability.


To request: +91 9950050908  (WhatsApp) or email us at contact.s9studio@gmail.com

DAMAGES & ISSUES

We take utmost care in quality checks and packaging. However, if you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

  • To raise an issue, kindly share clear photos and your order details via email or WhatsApp.
  • Claims made after 48 hours of delivery may not be accepted.
  • Once reviewed and approved, we will offer a replacement, store credit, or suitable resolution depending on the case.
  • Products damaged due to misuse, mishandling, or wear after delivery will not be eligible.
  • Minor variations in color, texture, or handwork are natural and not considered defects.